Contact ELVYNECO | Customer Support
Welcome to ELVYNECO. Our customer support team is available to help with our products, your order, delivery, a return or any other enquiry.
Customer Support
Email: support@elvyneco.com
Telephone: +44 7848 109569
Our customer support team is available:
Monday to Friday, 9:00 AM–6:00 PM UK time (GMT/BST), excluding UK public holidays.
We aim to respond to emails within two business days. Messages received during a weekend or public holiday will be handled from the next business day.
Your telephone provider may charge international calling fees.
Order Enquiries
To help us locate your order quickly, please include the following information in your message:
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your full name;
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your order number;
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the email address used for the purchase;
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the product concerned; and
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a clear description of your enquiry.
If your enquiry concerns a damaged, faulty or incorrect product, please also attach photographs of the product, its packaging and the shipping label where relevant.
Delivery and Tracking
Before contacting us about a delivery, please check the tracking link sent by email or available in your customer account.
If the maximum estimated delivery time has passed or the tracking information has not changed for an unusually long period, email:
Please include your order number so that we can open an investigation with the carrier or our logistics partner.
Returns and Refunds
To request a return or refund, email:
Please include your order number and identify the product or products concerned.
ELVYNECO offers a voluntary 90-day return guarantee from the date of delivery for eligible products. The eligibility requirements, hygiene exclusions, return costs and refund arrangements are set out in our Returns & Refunds Policy.
Do not send any product until you have received our instructions and the applicable return address.
VERALYA LTD’s registered office is not a merchandise return address.
Cancelling or Changing an Order
If you need to correct an address, change an order or request a cancellation, contact us immediately at:
We will do our best to assist before processing or dispatch, but we cannot guarantee a change once an order has already been prepared or handed to the carrier.
Privacy and Personal Data
To exercise a right concerning your personal data, use the following address:
We recommend adding “PRIVACY” to the subject line of your message.
Depending on applicable law, you may request:
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access to your personal data;
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correction of inaccurate information;
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erasure of certain data;
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restriction of processing;
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data portability;
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objection to direct marketing; or
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withdrawal of your consent.
We normally respond within one month. This period may be extended where a request is complex or where several requests have been received, in accordance with applicable law. We may request reasonable verification of your identity.
Please read our Privacy Policy for full information about how we process personal data and about your rights.
Legal and Intellectual-Property Enquiries
For a legal enquiry, a content report or a potential infringement of an intellectual-property right, email:
Please add “LEGAL” or “INTELLECTUAL PROPERTY” to the subject line and include:
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the page or content concerned;
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a clear description of the issue;
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information or documents supporting your rights; and
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your contact details.
We will review your request within a reasonable period according to its nature and complexity.
Reporting a Security Issue
If you believe you have discovered a vulnerability or security issue on elvyneco.com, email:
Please add “SECURITY” to the subject line.
Do not exploit the vulnerability or publish information that could compromise the Site or its users’ data.
Keeping Your Communications Secure
Never send us the following by email:
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your password;
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a temporary sign-in code;
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your full payment card number;
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your card security code; or
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a copy of an identity document unless we have specifically requested it.
ELVYNECO will never ask for your password or your card’s full security code by email or telephone.
Indicative Response Times
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General customer support: usually within two business days;
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Returns and refunds: initial response usually within two business days;
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Personal-data requests: normally within one month;
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Carrier investigations: timing varies by carrier and country; and
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Legal or security enquiries: within a reasonable period according to the nature and urgency of the request.
These response times are indicative. A complex enquiry or one requiring the involvement of a third party may take longer. We will keep you informed where additional checks are necessary.
Company Information
VERALYA LTD — trading as ELVYNECO
Company number: 16839333
Registered in England and Wales
Registered office:
VERALYA LTD
Suite A, 82 James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Email: support@elvyneco.com
Telephone: +44 7848 109569
Important: the registered office is an administrative and legal address. Do not use it to return an order without prior authorisation.