Terms and Conditions of Sale
Last updated: 5 September 2026
1. The Parties
These Terms and Conditions of Sale apply to purchases made through elvyneco.com between:
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Seller: VERALYA LTD, trading as ELVYNECO, a private company limited by shares registered in England and Wales under company number 16839333, whose registered office is at Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom; email: support@elvyneco.com; telephone: +44 7848 109569; and
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Customer: the person placing an order through elvyneco.com.
Please read these Terms before placing an order. They do not limit any mandatory consumer rights available under applicable law.
2. Products
ELVYNECO sells products in categories that may include women’s fashion, lingerie, sportswear, beauty, personal care and wellness.
We take reasonable care to describe products accurately. Images are illustrative and colours or appearance may vary slightly because of screen settings, manufacturing variations or packaging updates. Product availability is not guaranteed until an order has been accepted.
Where a product carries specific instructions, warnings, age restrictions or contraindications, you must read and follow them before use. Wellness and beauty products are not intended to diagnose, treat, cure or prevent a medical condition unless expressly stated and lawfully authorised.
3. Placing an Order
To place an order, you will normally:
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select products and add them to your basket;
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proceed to checkout and provide the requested details;
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select an available delivery and payment method;
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review the order; and
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submit the order and payment.
You are responsible for checking the accuracy of your order and contact information before submitting it.
4. Order Acceptance
Your order constitutes an offer to purchase products from us. An automated acknowledgement confirms that we received the order but does not necessarily mean that it has been accepted.
Unless we tell you otherwise, the contract is formed when we send confirmation that the order has been accepted or dispatched.
We may refuse or cancel an order before acceptance for legitimate reasons, including:
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product unavailability;
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an obvious pricing or description error;
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an unsuccessful payment or security check;
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suspected fraud or misuse;
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delivery restrictions; or
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legal or regulatory requirements.
If payment has already been taken for an order we do not accept, we will refund it.
5. Prices and Taxes
Prices are displayed in the currency applicable to the selected market. The checkout will show the total product price, applicable taxes and delivery charges before the order is submitted.
Whether taxes and import charges are included depends on the destination and the information displayed at checkout. International orders may be subject to additional customs charges as explained in our Shipping Policy.
We may change prices at any time, but changes will not affect an order already accepted, except where permitted by law or where there is an obvious error that you could reasonably have recognised.
6. Payment
Payment is due when the order is placed. Available payment methods may include major debit or credit cards, Shopify Payments, PayPal, Shop Pay and any other method displayed at checkout.
Payments are processed securely by the relevant payment provider. VERALYA LTD does not directly store your full payment card number or security code.
Your use of a payment service may also be governed by that provider’s terms and privacy policy.
7. Processing, Shipping and Delivery
Orders are normally processed within 1–2 business days, excluding weekends and UK public holidays. Our general international delivery estimate is 5–10 business days after dispatch, unless a different estimate is displayed at checkout.
Delivery dates are estimates unless expressly agreed otherwise. Further details, including tracking, customs and delivery issues, are provided in our Shipping Policy.
8. Voluntary 90-Day Money-Back Guarantee
In addition to your statutory rights, ELVYNECO offers a 90-day money-back guarantee on eligible products.
The guarantee is subject to our Returns & Refunds Policy, including eligibility requirements and health or hygiene exclusions for certain sealed products once unsealed. This voluntary guarantee does not replace, restrict or shorten your statutory consumer rights.
9. Statutory Cancellation Rights
Consumers in the United Kingdom and European Union will generally have the right to cancel an online purchase without giving a reason within 14 days of receiving the goods, subject to statutory exceptions.
To exercise this right, contact us at support@elvyneco.com with a clear statement that you wish to cancel. You must return the goods without undue delay and no later than 14 days after notifying us.
Where the right applies, we will reimburse payments received for the goods and the cost of our least expensive standard delivery option. We may withhold reimbursement until the goods have been returned or you provide evidence of return, whichever occurs first.
You are generally responsible for direct return costs unless the goods are faulty, damaged, incorrect, not as described or otherwise non-conforming, or unless applicable law requires us to bear those costs.
Full details are provided in our Returns & Refunds Policy.
10. Hygiene Exclusion
The statutory right to cancel does not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once they have been unsealed after delivery.
This may include certain sealed lingerie, underwear, intimate apparel, beauty or personal-care products. The exclusion applies only where the relevant legal conditions are met.
It does not remove your rights where a product is faulty, damaged, not as described or otherwise non-conforming.
11. Product Conformity and Statutory Remedies
Products must comply with the contract and applicable consumer law. In the United Kingdom, consumers may have remedies under the Consumer Rights Act 2015. Consumers in the European Union may have remedies under the national laws implementing Directive (EU) 2019/771 and other applicable rules.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction, rejection of the goods or a refund. Applicable time limits vary by country and type of claim.
Contact support@elvyneco.com promptly if you believe a product is non-conforming.
12. Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms. Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.
13. Our Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising under mandatory consumer law.
Subject to the preceding paragraph and to the fullest extent permitted by law, we are not responsible for indirect or unforeseeable loss, loss caused by circumstances beyond our reasonable control, or business loss incurred by a consumer using products for commercial purposes.
14. Events Beyond Our Reasonable Control
We will not be responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, severe weather, epidemics, armed conflict, government action, customs disruption, strikes, transport interruption or telecommunications failure.
This section does not affect rights that cannot lawfully be excluded. If a delay becomes substantial, we will take reasonable steps to inform affected customers and provide any remedy required by law.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. If you are a consumer, you also retain the benefit of any mandatory protections provided by the law of your country of residence.
Nothing in these Terms deprives a consumer of the right to bring proceedings in a court that has jurisdiction under applicable mandatory law.
16. Contact
VERALYA LTD — ELVYNECO
Company number: 16839333
Email: support@elvyneco.com
Telephone: +44 7848 109569
Registered office:
Suite A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom