Shipping Policy

Last updated: 5 September 2026

1. About this Policy

ELVYNECO is operated by VERALYA LTD. We work with suppliers, fulfilment centres and logistics partners to deliver orders to the destinations available at checkout.

This Shipping Policy explains our processing times, estimated delivery times, tracking, customs charges and the steps to take if a delivery problem occurs.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been confirmed, excluding weekends and UK public holidays.

Processing may take longer during periods of high demand, security checks, product launches or circumstances beyond our reasonable control. If a material delay affects your order, we will contact you where reasonably possible.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information where tracking is available.

3. Estimated Delivery Times

Our general estimated delivery time after dispatch is:

  • International delivery: 5–10 business days.

The delivery estimate displayed at checkout or in your order confirmation may be more specific and will take priority over this general estimate.

Delivery times are estimates rather than guarantees unless we expressly agree otherwise. They may vary because of the destination, product availability, carrier operations, customs clearance, weather, peak seasons or other circumstances beyond our reasonable control.

4. Delivery Destinations

We ship only to countries and regions currently enabled in our Shopify checkout. Availability may change and certain products may not be deliverable to every destination.

If your country or region is not available at checkout, we are currently unable to accept an order for delivery to that destination.

5. Shipping Charges

Available shipping methods and charges are displayed at checkout before you confirm your order. Charges may depend on:

  • the delivery destination;

  • the products ordered;

  • parcel weight or value;

  • the selected delivery service; and

  • any applicable shipping promotion.

Free-shipping promotions, where available, are subject to the conditions displayed on the Site or at checkout.

6. Tracking Your Order

When tracking is available, we will send you a tracking number or link after dispatch. Tracking events may take 24–48 hours to appear after the carrier first receives the parcel.

If the tracking information has not updated for an extended period, contact us at support@elvyneco.com with your order number.

7. Customs Duties, Import Taxes and Fees

Orders sent across international borders may be subject to import duties, taxes, customs charges or carrier handling fees imposed by the destination country.

Unless checkout expressly states that these amounts are included or collected in advance, they are the customer’s responsibility and are not included in the product price or shipping charge.

Customs procedures are controlled by the relevant authorities. We are not responsible for customs delays outside our reasonable control, but this does not affect any mandatory rights you may have under applicable consumer law.

8. Correct Delivery Information

Please ensure that your name, delivery address, postcode, telephone number and other delivery details are accurate and complete before placing your order.

If you identify an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Where an order is delayed, lost or returned because the customer supplied an incorrect or incomplete address, reasonable additional shipping charges may apply to a new dispatch. This does not apply where the error was caused by us or a service provider acting on our behalf.

9. Unsuccessful Delivery and Returned Parcels

If a parcel is returned because delivery was refused, it was not collected, repeated delivery attempts were unsuccessful or the address was incorrect, we will contact you where possible.

Depending on the circumstances, we may:

  • arrange redelivery, subject to reasonable additional shipping charges; or

  • issue a refund after deducting permitted delivery or return costs.

Any deduction will be made only to the extent permitted by applicable law. Your statutory rights for faulty, incorrect or non-conforming goods are unaffected.

10. Lost Parcels

If your order has not arrived by the end of the estimated delivery period, contact support@elvyneco.com.

We will investigate with the carrier. If the parcel is confirmed lost, we will arrange a replacement or refund as appropriate and in accordance with applicable law.

11. Damaged Parcels or Missing Items

If a parcel arrives damaged, or an item is missing, contact us as soon as reasonably possible. Please include your order number and photographs of the parcel, shipping label and affected products where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

12. Contact

For shipping enquiries:

VERALYA LTD — ELVYNECO
Email: support@elvyneco.com
Telephone: +44 7848 109569

Registered office:

Suite A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom

Please do not send returns to the registered office unless our customer support team expressly instructs you to do so.